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Ticketing system

A better ticketing system for your team and your customers

Resolve complex issues more efficiently with a ticketing system optimized for team collaboration and real-time customer updates.

[Paid] [ticketing-system] Hero
Trusted by 25k+ businesses

Trusted by 25K+ Businesses

The modern solution for support tickets

  • Tickets that keep the conversation going: When issues can’t be resolved through a conversation, we make it easy to move seamlessly from conversation to ticket without losing any context.

  • The experience your customers expect: Customers can create tickets, submit information, and check updates from the Messenger – so tickets feel like an extension of your conversation.

  • Optimized for team collaboration and real-time customer updates: Empower your team to resolve any type of complex issue more efficiently with ticket categories that are easy to understand and control.

Ticketing system
  • Create a ticket with one click
    Convert a conversation to a ticket, send forms, and automatically share real-time updates with your customers via the Messenger and email.
  • Streamline back-office collaboration
    Assign tickets to back-office teams and ensure everyone has the context they need to collaborate more efficiently.
  • Track multiple customers with one ticket
    Easily share updates and resolve issues impacting multiple customers with a single ticket.

Plus everything else you need to resolve complex issues faster

  • Ticketing system integrations
    Connect to Slack, Jira, our APIs, and more for better team and customer experiences.
  • Workflow automation
    Automate actions like assigning ticket types to specific teams with our visual, no-code builder.
  • Reporting
    Track and optimize your team’s impact with ticket metrics and dashboards.
  • Winter | Leader
  • Winter | Momentum leader
  • Winter | Best results
  • Winter | Best usability
  • Winter | Most implementable
Erik Wantland

“Since moving our support ticketing from Zendesk to Intercom, we’re not only saving both money and agent time by consolidating to one support platform, but we’re also delivering a faster and more personalized experience to our customers.”

Erik Wantland, Director of Support at Copper