Thanks to the internet, the way people communicate is drastically different than it was 10, even 5 years ago. Messengers like WhatsApp have become the preferred mode of communication in every aspect of consumers’ lives, and now that switch is happening with businesses too.
Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support.
Today more than 30,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.
ARR in 3 years
55 2nd Street
San Francisco, CA 94105
Floor 2, 80 Great Eastern St
1330 W. Fulton Market
Chicago, IL 60607
3rd Floor, Stephens Ct.
18-21 St. Stephen’s Green
285A Crown St. Surry Hills
NSW 2010, Australia, 1st floor
The world’s most forward-thinking companies are growing their business with Intercom
Our leadership team brings together expertise across product, design, engineering, sales, and marketing from companies including Google, Facebook, Amazon, Box, and Atlassian.
Eoghan runs Intercom. He previously founded an award-winning software design consultancy called Contrast, and co-founded Exceptional, a developer tool startup acquired in 2011 and now a part of Rackspace. He moved from Ireland to San Francisco that year to start Intercom.
Des’s role covers many areas including product strategy, content marketing, customer support, and customer education. In addition he frequently represents Intercom when speaking at international conferences on topics such as product management, marketing, customer support, and the challenges of growing a product company.
Des previously co-founded Exceptional (now a part of Rackspace), and prior was a UX designer for web applications.
Ciaran designs and runs Intercom’s scalable architecture, capable of withstanding many billions of requests per month. He built the first version of the Intercom backend, and since has run the infrastructure side of the engineering org, which keeps Intercom available, secure, and performant.
His primary expertise is with the Ruby on Rails framework, with which he has developed several large systems. He was previously lead engineer and CTO of Exceptional.
Karen focuses on growth, customer experience and helping us scale. She was previously the SVP of Small Business at Intuit, where she led QuickBooks and all of Intuit’s products for small business and helped build one of the world’s largest SaaS businesses. Karen does her own coding projects for fun on the side. Karen graduated from Harvard with a degree in Applied Math and has an MBA from Stanford.
Shane leads Intercom’s marketing team. He joined Intercom from AdRoll, where he led Marketing and North America Sales. Prior to that, Shane worked in marketing leadership roles across a variety of industries including telecoms, gaming and most recently marketing technology.
As VP of Sales, Laurabeth ‘LB’ Harvey heads up all of Intercom’s customer-facing teams, including sales and customer support. LB joined Intercom after seven years at LinkedIn, where she led the North American New Customer Acquisition Business. LB graduated from Colgate University with a joint degree in English and Political Science.
Paul oversees the Product, Design and Research teams at Intercom. Previously, Paul worked as the Global Head of Brand Design at Facebook (running design projects with partners like Nike, Coca Cola, and Starbucks), and as a Product Manager. He was one of Facebook’s foremost speakers on the future of marketing and social design.
Prior to Facebook, Paul worked in the UX team at Google (working on Google+, Gmail, YouTube and Mobile) and before Google he was an Industrial Designer at Dyson. He published his first book, Grouped, in 2011.
Darragh leads and grows Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast. He cares deeply about moving fast and truly exceptional software engineering.
Matt joined in 2014. As Intercom's first marketer, he helped grow the marketing team to an organization of over 50 people across 7 functions. Now, as VP of Commercial Product Strategy, he helps marry together Intercom's commercial and product strategy, making sure we build what we sell and sell what we build. Prior to Intercom, Matt spent 6 years at Atlassian where he ran marketing for their collaboration business, including HipChat and Confluence.
Chris leads all of Intercom’s people teams, including people operations, recruiting and workplace experience. He joined Intercom from Affirm, a consumer lending fintech company, where he was Senior Vice President of Human Resources and led all aspects of the HR and workplace functions. Before that, he held HR leadership roles at companies including Say Media, Flipboard, eBay, and Sun Microsystems.
Bobby leads Intercom’s Finance and Analytics teams, responsible for all financial reporting and planning, as well as all internal measurement.
He joined Intercom from Inflection, where he developed and owned financial reporting for their subscription based businesses. Previously he was with IBM, where he led forecasting for their services business. Bobby graduated from Stanford with a degree in Management Science & Engineering.