An integrated knowledge base for faster answers

Seamlessly deliver answers around the clock and scale your support –without scaling your cost.

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“With Intercom, we can divert repetitive questions with a bot that suggests relevant articles, while still providing a great customer experience.”
Winston Christie-Blick

Product Manager

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24/7 answers, even when your team’s away

Give your customers accurate answers and advice with a modern knowledge base that's always available.

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A single source of truth
One central place for your customers to reliably find answers, tips and other important info when they need it.
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Instant answers to FAQs
Use support bots – like Answer Bot – to deliver specific articles and resolve 29% of your customers’ common questions.
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Available where they are
Optimized for the channels customers use – your website, mobile app, in-product messages or chat.
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Additional chat support
With the Messenger on every article, your customers can instantly start a live chat conversation if they need more help.

Publish help content like a pro

Our editor makes it easy for anyone to create, customize and manage articles in a beautiful, customizable knowledge base.

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Create rich, engaging articles
Use our editor to effortlessly embed images, videos and helpful call-to-action buttons in your articles.
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Import in a single click
Avoid a cold start by migrating your existing public knowledge base from Zendesk, Help Scout and more.
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Make it truly yours
Turn it into an extension of your website by customizing the color scheme, logo, header, domain and more.
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Maintain control of your content
Aside from a public knowledge base, you can create private articles for sharing internally or with specific users.

Insights for smarter self-service

Use our built-in feedback loops to clearly see what’s working or how to make articles better for your customers.

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Automate valuable feedback
Track how customers are rating your content or collect deeper feedback if they can’t find an answer.
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Discover your blind spots
Know exactly what articles to write next based on what your customers searched for and couldn’t find.

Works seamlessly across Intercom

Maximize the impact of your knowledge base by integrating it with Inbox, Messenger, bots and more.

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Help your team reply faster
Get suggestions for articles to share with customers or search the knowledge base directly from Inbox.
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Optimized for chat
Make it easy for customers or visitors to find, read and react to articles without leaving your app.

Built to plug into your existing tech stack

Seamlessly integrates with the tools you already use.