Support and retain customers Powered by Inbox + Articles
Support and retain customers Powered by Inbox + Articles

Show customers that you care. Transform your customer support.

Use email and messaging to get quicker responses, faster resolutions and more satisfied customers.

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More than 25,000 businesses use Intercom to connect with a billion people worldwide
Keen
60% reduction in time to resolution for support, improved CSAT score by 30%
Moz
Cut median response time by 70% while holding more conversations
“Intercom is like someone sitting right next to you helping you answer your questions. Website visitors are happier because they had that human interaction.”
Salesloft

Collaborate and help customers more quickly

Intercom helps teams work together so that you can lower first response time and offer world-class support.
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Notes and Mentions
Call out your teammates with a simple note or mention so that the right person joins the conversation and you answer customers faster
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Group Conversations
Add users to a customer conversation, so that everyone can talk as a group and questions are resolved more quickly
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Recent Conversations
See the last 3 conversations from a customer in your team inbox whenever you chat with them. You’ll have the context needed to provide the right answer, right away

Delight customers, get happier teammates and improve customer satisfaction

Give rapid support to customers, and reward teammates when they do a great job.
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Conversation Ratings
Get the information you need to improve your team’s performance and make your customers happier
Heart Button
Heart Button
Give support teammates a shot of love with our one and only heart button
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Modern Messaging
Create more personal replies with GIFs and emoji. Increase customer satisfaction with fun support from happier teammates

Stay informed about team performance and customer satisfaction

All the information you need to improve the quality and efficiency of your support.
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Median Response Time
Know how long it takes to respond at certain times or on different days
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Conversation Volume
See how many conversations customers start with your team and when
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Teammate Workload
See how many replies a teammate sends or conversations they close

Automate workflows to tackle repetitive tasks

Speed up work and make your team more efficient.
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Article Suggestions
Connect your knowledge base to automated article suggestions from our bot, Operator
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Conversation Assignment
Automatically assign conversations to the right teammate
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Article Suggestions
Connect your knowledge base to automated article suggestions from our bot, Operator
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Conversation Assignment
Automatically assign conversations to the right teammate

Organize your support so that everything you need is all in one place

Easily respond to your customers by email, or however they choose to contact you. Link the live data you need to get context and answer questions quickly. Reduce costs and confusion with one easy-to-use platform.