Features of Inbox

All the features you need to manage and respond to conversations with leads and users


Multi-Channel

Receive messages from leads and users wherever they are
Intercom messenger
Intercom Messenger
Intercom Messenger
Chat with people on your website, on mobile, and in your app
Email forwarding
Email channel
Email channel
Forward emails from any address to your Intercom inbox
Facebook
Facebook
Facebook
See and reply to Facebook messages in your Team Inbox
Twitter
Twitter
Twitter
See and reply to Twitter DMs in your Team Inbox

Team Inbox

One place to manage and respond to all conversations with leads and users
Teams
Teams
Teams
Group teammates by expertise and assign conversations to them
People profiles
Customer profiles
Customer profiles
Know who you’re talking to – see their location, activity and more
Notes
Notes & Mentions
Notes & Mentions
Loop in teammates and work together behind the scenes
Mobile apps
iOS & Android apps
iOS & Android apps
Respond to leads on the go with native mobile apps
Tags
Tagging
Tagging
Group related people or conversations with tags—search for them later
Lead profiles
Lead Qualification Profiles
Lead Qualification Profiles
Record and keep track of information from leads as you chat

Automated Workflows

Reduce time spent on redundant tasks
Assignment rules
Assignment rules
Assignment rules
Automatically assign conversations based on company or user data
Saved replies
Saved replies
Saved replies
Reply to common questions faster with canned, personalized replies
Smart suggestions
Smart suggestions
Smart suggestions
Our bot, Operator, intelligently suggests articles based on the questions people ask
Operator qualification
Lead qualification bot
Lead qualification bot
Define the information you need and Operator will collect it for you
Round robin
Round robin assignment
Round robin assignment
Automatically assign conversations equally between available teammates
Separate support sales
Separate support and sales
Separate support and sales
Identify and route existing customers to support and new leads to sales
Message scheduling
Message scheduling
Message scheduling
Schedule a message to send at a specific time or date in the future

Actionable Insights

See your team’s performance and plan ahead
Response times
Response times
Response times
Set expectations by showing your average response time in the Messenger
Conversation volume
Conversation volume
Conversation volume
Know how many conversations you’re having and when you’re busiest
Teammate workload
Team Performance Reports
Team Performance Reports
See individual conversation volume, response time, revenue, and more Total leads
Total leads
Revenue Reports
Revenue Reports
See revenue metrics overall, by message, landing page and bots
Lead source
Lead sources
Lead sources
Understand which messages generate the most leads
Salesforce leads
Salesforce leads
Salesforce leads
See how many qualified leads are sent to Salesforce

Additional features

Everything else we haven’t told you about already :)
Permissions
Permissions
Permissions
Restrict access to certain features to specific people on your team
Unbranded messaging
Unbranded messaging
Unbranded messaging
Remove Intercom branding from the Messenger and emails you send

Multi-Channel

Intercom Messenger
Chat with people on your website, on mobile, and in your app

Multi-Channel

Email channel
Forward emails from any address to your Intercom inbox

Multi-Channel

Facebook
See and reply to Facebook messages in your Team Inbox

Multi-Channel

Twitter
See and reply to Twitter DMs in your Team Inbox

Team Inbox

Teams
Group teammates by expertise and assign conversations to them

Team Inbox

Customer profiles
Know who you’re talking to – see their location, activity and more

Team Inbox

Notes & Mentions
Loop in teammates and work together behind the scenes

Team Inbox

iOS & Android apps
Respond to leads on the go with native mobile apps

Team Inbox

Tagging
Group related people or conversations with tags—search for them later

Team Inbox

Lead Qualification Profiles
Record and keep track of information from leads as you chat

Automated Workflows

Assignment rules
Automatically assign conversations based on company or user data

Automated Workflows

Saved replies
Reply to common questions faster with canned, personalized replies

Automated Workflows

Smart suggestions
Our bot, Operator, intelligently suggests articles based on the questions people ask

Automated Workflows

Lead qualification bot
Define the information you need and Operator will collect it for you

Automated Workflows

Round robin assignment
Automatically assign conversations equally between available teammates

Automated Workflows

Separate support and sales
Identify and route existing customers to support and new leads to sales

Automated Workflows

Message scheduling
Schedule a message to send at a specific time or date in the future

Actionable Insights

Response times
Set expectations by showing your average response time in the Messenger

Actionable Insights

Conversation volume
Know how many conversations you’re having and when you’re busiest

Actionable Insights

Team Performance Reports
See individual conversation volume, response time, revenue, and more Total leads

Actionable Insights

Revenue Reports
See revenue metrics overall, by message, landing page and bots

Actionable Insights

Lead sources
Understand which messages generate the most leads

Actionable Insights

Salesforce leads
See how many qualified leads are sent to Salesforce

Additional features

Permissions
Restrict access to certain features to specific people on your team

Integrate

Seamlessly integrate with these popular tools to make sending messages even easier