Provide self-service support Powered by Articles
Learn more about Articles
Provide self-service support Powered by Articles

Faster answers for customers. Fewer questions for teams.

Built for customer support, success, and education teams.

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More than 25,000 businesses use Intercom to connect with a billion people worldwide
Expensify
Decreased customer support response time by over 50%
Moz
70% reduction in median response time
“Intercom is the ideal proactive support tool that allows customer service teams to teach and inform best practices while saving time on searching for documentation.”

Publish docs so customers can help themselves

Organize advice, answers, documentation and more for help that’s always available.
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Import in a single click
Migrate your existing public knowledge base from Zendesk, Desk.com, Help Scout and more.
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Custom branding
Set your own colors, logos and header image to match your brand.
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Visibility control
Choose which articles are discoverable through your Help Center.
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Rich article composer
Make articles even more powerful with images, videos, CTA buttons and more.

Automate answers with Operator bot

Suggest relevant articles to customers who ask for help.
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Automatic answers
Resolve customer questions before they reach your team. Our bot, Operator, instantly suggests articles based on the questions people ask in the Intercom Messenger.
Skill of Operator
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Smart suggestions
Help your team answer questions faster. Connect Articles and Inbox, and Operator bot will recommend articles for your team to share in conversations.
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Automatic answers
Resolve customer questions before they reach your team. Our bot, Operator, instantly suggests articles based on the questions people ask in the Intercom Messenger.
Skill of Operator
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Smart suggestions
Help your team answer questions faster. Connect Articles and Inbox, and Operator bot will recommend articles for your team to share in conversations.

Improve self-service support with actionable insights

Built-in feedback loops let you know how helpful your articles are and where to make updates.
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Failed searches
See what people searched for – but didn’t find – to know what to write about next.
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Article reactions
Make it easy for customers to tell you if an article is helpful or not.
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Rich feedback
Collect visitor comments so you know exactly how to improve.

Connect your knowledge base and help desk

Scale the impact of your support team by connecting Intercom’s Articles and Inbox products.
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Find and send articles
Quickly search your Help Center and share articles from your team inbox.
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Smart suggestions
Our bot, Operator, recommends articles for you to share in conversations.
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Deliver articles in your app
Let customers read and react to articles without leaving your app.

Built to fit your existing workflows

Our library of integrations and flexible APIs mean it’s easy to fit Intercom into how you already work.