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Marketing at Intercom

At Intercom, we're on a mission to make internet business personal. On the Marketing team, we build brand awareness and connect businesses to the products and solutions that help them build better customer relationships. Our team is growing fast! Join us.
More reasons to love working here
How we work
The Marketing team at Intercom is guided by a set of principles that we all take to heart. They're not just nice words—they serve as a guide to keep our team on the same page, and a daily reminder of what it takes to do great work.
  • We start with what matters—the customer

    Our customers are our number one priority, and we work hard to understand their needs and their challenges. Each and every campaign, message, content piece, and event is created with the same core goal as the products we ship—to help our customers thrive.

  • We don’t just market, we make

    Our team uses insights we collect from customers to collaborate with the Product team through the entire design and development process. This partnership means we’re close to the product, and can contribute to making it even more valuable to our customers.

  • We’re clear, honest, and open

    Clarity is baked into the heart of everything we do. We’re straightforward in the way we design, the way we communicate, and the way we market our product and our brand.

I joined Intercom because of its pulse! From the diverse culture to a product that makes a meaningful difference to consumers and businesses. Everyone here wants to build, and solve, and win—and has the opportunity to do so. What more could you ask for?

Anna Griffin, CMO

Recommended reading

Interested in learning more? Read on for a behind-the-scenes look at what it takes to be on the Marketing team at Intercom.
  • Meet the team: Intercom’s PMMs discuss our approach to product marketing

    As product-first businesses evolve, so do their product marketing needs. We talk to Ali Biggs, Jasmine Jaume and Christine Sotelo-Dag about product marketing and how we do it at Intercom.
  • As your business grows, it’s only natural your brand grows with it

    We chat with some of the creative people behind Intercom’s branding and our recent brand refresh project.
  • Keeping the market in mind: What makes product marketing successful at Intercom?

    At Intercom, we believe the best products are built with the market in mind. That’s why some of Intercom’s first marketing hires were product marketers.
  • Now’s the time to join Intercom

    2021 marks the tenth year since Intercom was incorporated as a company in San Francisco. We think there’s never been a better time to join.