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Product Management at Intercom

At Intercom, product is at the heart of everything we do. In fact, we’ve built a business, a brand, and a reputation around it. If you’re a talented PM who’s as passionate about product as we are—and you want to join a world-class team—we want to meet you.

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How we work
The Product Management team at Intercom is guided by principles that we've all pretty much committed to memory. They're not just nice words—they’re a guide to keeping our team on the same page, and a daily reminder of what it takes to do great work.
  • 1. Start with the problem

    We work hard to get to the heart of the issue our customers are experiencing—then we persistently evolve a solution.

  • 2. Think big, start small, learn fast

    We think ambitiously, but understand that big things don't always start out that way. Starting small helps us ship sooner—and learn quickly whether or not we've solved the problem.

  • 3. Deliver outcomes

    Shipping is the beginning, not the end. We plan to iterate, fight for adoption, and keep pushing for customer and business impact.

I joined Intercom as a PM when we had less than 30 employees. Now we're over 700 with thousands of customers and millions of user interactions daily. We got here because of our focus on customer problems, our evolving PM craft, and the culture we've built.

Colin Bentley, Senior Director, Growth

Recommended reading

Intercom is recognized as one of the best places in the world to learn product management. We are always evolving our craft, and we love to share the way our PMs work. Interested in learning more? Read on to learn what it takes to be a PM at Intercom.
  • What makes Intercom different for product people?

    Here, Paul Adams, our SVP of Product, talks about how he’s seen Intercom grow and evolve for product people over time. If you wanna work here, this is a great place to start.
    Read more
  • Steps to success; the importance of a clear career path for Product Managers

    It’s important to us that our staff not only have an opportunity to make an impact, but also to grow and develop when they do - so here we write about how we help our PM’s achieve this.
    Read more
  • Decision time: Our new product decision-making framework

    Our principles and processes exist to ensure we make high-quality decisions quickly and consistently, and they've done a great job for us so far. But nearly a decade into Intercom’s story, we’re now operating at a new scale with even bigger ambitions.
    Read more
  • Explore years worth of content on Product & Design

    We’re really, really invested in Product and Design at Intercom. If you want to go back and see what we’ve written about over the years, here’s a link to our blog. But better still - check out our open roles, and apply.
    Explore more posts on Product and Design