Educate

Give customers a way to help themselves

Scale your support with a public knowledge base where customers can find answers fast.

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Our knowledge base product at‑a‑glance

Public Help Center
A beautiful knowledge base, searchable by anyone
Actionable Insights
Know how to improve your content and what to write next
Content Importer
Import your existing public knowledge base in a single click
Help Desk Integration
AI-powered suggestions and article search inside your Intercom help desk

A knowledge base where help is always available

Create a public help center where people can find answers on their own, letting you spend time on problems that truly need your assistance.

Search
Make it easy for people to find answers.
Browse
Organize articles into collections for people to explore.
Ask
Let people contact your team if they can’t find an answer on their own.

Measure
what’s helpful

Reactions make it easy for customers to tell you if an article was helpful or not.

Feedback loops help you improve your content

01. Get Rich Feedback

Automatically encourage feedback from people who don't get what they need.

02. Prioritize Improvements

See which article needs the most work so you can focus on it first.

03. Know How To Improve

Review all feedback on an article in one place.

04. Know What To Write Next

See what people searched for but didn't find.
Rewind
“Intercom Educate is the ideal proactive support tool that allows customer service teams to teach and inform best practices while saving time on searching for documentation.”
Brett Rush
Head of Support, Frame.io

Access your knowledge base inside your help desk

Scale the impact of your support team by connecting Intercom's Educate and Respond products.

Ai-powered Smart Suggestions
Using machine learning, articles are intelligently recommended for you to share based on each conversation.
Find And Send Articles
Quickly search your Help Center and share articles from your team inbox.
Deliver Articles In Your App
Let customers read and react to articles without leaving your app.

Knowledge base features

Everything you get with Intercom Educate.

Public Help Center
Articles and collections
Create and organize help content for people to explore.
Intercom Messenger
Let people get in touch if they can’t find the answer from your Help Center.
Custom Branding
Set your own color scheme, logo, and header image to reflect your brand.
Actionable Insights
Article Reactions
Make it easy for customers to tell you if an article is helpful or not.
Failed Searches
See what people searched for but didn’t find to know what to write next.
Rich Feedback
Automatically collect feedback to understand how to improve articles.
Integration with Respond
Smart Suggestions
Quickly search your entire Help Center without leaving your team inbox.
Article sharing
Let customers read and react to articles without leaving your app.
Article search
Quickly search your entire Help Center without leaving your team inbox.
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