Skip to content
Fin AI Agent + Zendesk

Resolve 50% of your support questions. Instantly.

Fin AI Agent seamlessly integrates with Zendesk Messaging and Zendesk tickets
Meet Fin
Meet Fin, a breakthrough AI agent from Intercom that really works. Using the most sophisticated AI language models, Fin automatically solves customer issues with safe, accurate, conversational answers based solely on your support content.
Book a demoTalk to us

The intelligence may be artificial, the service never will be.

Fin understands complex queries, asks clarifying questions, and fully converses with your customers – dramatically reducing support volume, unlocking 24/7 support, and delivering CSAT-boosting service.

Seamlessly integrated with Zendesk.

Add Fin to your Zendesk setup without changing a thing. Fin integrates with your current stack, learning from your existing knowledge base, and automatically handing off to your team when needed.

SIMPLE SETUP.
HIGHLY CONFIGURABLE.

  • Instant answers from multiple sources

    Fin can answer questions using multiple sources including Intercom articles, Zendesk help center, any public URL, PDFs, or text-based snippets.

  • Different answers for different customers

    Show the right content to the right audience at the right time with content targeting. Easily segment customers based on their plan, location, personas, and more.

  • Control when you want it

    Fin Custom Answers allow you to create bespoke answers that incorporate rich media, external data (e.g. order history or billing data), and custom actions (e.g. writing to third-party systems).

  • Human when you need it

    Fin can triage complex problems and seamlessly pass them to your support team—so your customers always get the best possible experience.

INTEGRATED & INTERCONNECTED

  • Optimization

    Review Fin’s performance with detailed reports. Identify questions that Fin was unable to resolve and create new content to improve your resolution rate.

  • External data

    Connect Fin to external systems to access and update customer data, resolving even more complex queries.

  • Omnichannel

    Fin seamlessly integrates with all Zendesk Messaging channels, including WhatsApp, Facebook Messenger, and others.

  • Multilingual

    Fin automatically detects a customer’s language and resolves issues in 45 languages.

AI that fits how you work

Use Fin across your existing communication channels like Zendesk Messaging and tickets, or add the Intercom Messenger. It works where you do, ensuring a seamless experience for your customers and efficient workflows for your team.

99¢ per Resolution

Pay when Fin achieves the outcome you and your customers care about most—resolved conversations.

You can also take control of your spend by setting up notifications or stop Fin delivering AI answers to customers when a defined resolution limit is reached.

Why our customers love Fin

Quotation mark

The numbers speak for themselves. We're seeing a 50% resolution rate with Fin, which is pretty amazing!”

Ben Peak
Director of Technical Support, Robin
Quotation mark

Within 6 days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations.”

Dane Burgess
Customer Support Director, Linktree
Quotation mark

Within 2 weeks, we’ve seen a massive drop of 40% of conversations being routed to our team.”

Dean Kahn
Customer Support Manager, RateMyAgent
Quotation mark

Fin exceeded expectations! In the 1st week, our automated resolution rate increased from 18% to 29%.”

Silvestras Armonaitis
Customer Support Shift Lead, MailerLite
Quotation mark

I was skeptical due to the complexity of our platform, but Fin provided accurate answers right away!”

Scott Donnelly
Head of Customer and Digital Operations, Total Synergy
Quotation mark

Literally a few button clicks to turn on and customize—the implementation was really well thought-out.”

Kathryn Bergeron
Senior Group Manager, Digital Care, Quicken
Quotation mark

Fin rephrases our help content and makes it easier for users to understand. It’s a great step forward!”

Silvestras Armonaitis
Customer Support Shift Lead, MailerLite
Quotation mark

The results are groundbreaking, double-digit gains in engagement and resolution rates.”

Sam Forde
Merchant Support Manager, Zapiet

All the features you need and more

  • Powered by your support content
    • Zendesk knowledge base
    • Public URLs
    • PDFs
    • Snippets
    • Conversational snippets
    • Historical conversation dataComing soon
    • Multi-source answers
    • Automated content sync
  • Intelligent controls
    • Preview Fin before setting live
    • Fin custom Answers
    • Rules and audience targeting
    • Content targeting
    • Usage limits notifications
    • Handoff to support teams
  • Conversational by design
    • Powered by OpenAI including GPT-4
    • Holds complete conversations
    • Asks clarifying questions
    • Multilingual
  • Built for scale
    • Web, mobile, and app ready
    • Zendesk tickets
    • Zendesk Messaging
    • WhatsApp
    • Facebook messenger
    • Instagram messenger
  • Measurement and reporting
    • Usage metrics
    • Performance/ROI metrics
    • Content-level metrics
  • Customizable
    • Rename Fin
    • Personalize Fin in messenger
    • Customize Fin icon
Get started with Fin now
Book a demoTalk to us