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Resolve 50% of your support questions. Instantly.

Meet Fin
Meet Fin, a breakthrough AI agent from Intercom that really works. Using the most sophisticated AI language models, Fin automatically solves customer issues with safe, accurate, conversational answers based solely on your support content.

The intelligence may be artificial, the service never will be.

Fin understands complex queries, asks clarifying questions, and fully converses with your customers – dramatically reducing support volume, unlocking 24/7 support, and delivering CSAT-boosting service.

integrated with the only AI-first customer service platform.

Fin works natively with Intercom’s complete, AI-first platform to create a connected experience for your teammates and customers. Fin works with Intercom’s inbox, ticketing, messenger, reporting, and more – right out of the box.


  • Instant answers from multiple sources

    Fin can answer questions using multiple sources – including Intercom articles, Zendesk help center, any public URL, PDFs, or text-based snippets.

  • Different answers for different customers

    Show the right content to the right audience at the right time with content targeting. Easily segment customers based on their plan, location, personas, and more.

  • Control when you want it

    Fin Custom Answers allow you to create bespoke answers that incorporate rich media, external data (e.g. order history or billing data), and custom actions (e.g. writing to third-party systems).

  • Human when you need it

    Fin can triage complex problems and seamlessly pass them to your support team—so your customers always get the best possible experience.


  • Optimization

    Monitor Fin’s conversations in the inbox, improve Fin’s answers with suggestions, and create Snippets (short, text-based answers) to continuously elevate Fin’s performance.

  • Reporting

    Review Fin’s performance for resolutions, CSAT, and more with pre-built and custom reports.

  • Omnichannel

    Fin can effortlessly keep conversations going wherever your customers are—including live chat, email, SMS, WhatsApp, and other social channels.

  • Multilingual

    Fin automatically detects a customer’s language and resolves issues in 45 languages.

Fin + workflows for
ai-enriched automations

Combine Fin with Workflows’ triggers, conditions, and actions to create personalized and connected customer experiences that would be impossible with standalone AI bots. For example – handoff conversations from Fin to your support team when a customer visits a webpage or clicks a specific element on your pricing page, or have Fin pick up the conversation if it’s outside business hours.

99¢ per Resolution

Pay when Fin achieves the outcome you and your customers care about most—resolved conversations.

You can also take control of your spend by setting up notifications or stop Fin delivering AI answers to customers when a defined resolution limit is reached.

All the features you need and more

  • Powered by your support content
    • Intercom articles
    • Zendesk help center
    • Public URLs
    • PDFs
    • Snippets
    • Conversational snippets
    • Historical conversation dataComing soon
    • Multi-source answers
    • Automated content sync
  • Intelligent controls
    • Preview Fin before setting live
    • Fin custom Answers
    • Configure multiple Fin AI chatbots
    • Rules and audience targeting
    • Content targeting
    • Usage limits notifications
    • Handoff to support teams
    • Handoff to other bots
    • Handoff to Zendesk or Freshdesk
  • Conversational by design
    • Powered by OpenAI including GPT-4
    • Holds complete conversations
    • Asks clarifying questions
    • Multilingual
  • Built for scale
    • Web, mobile, and app ready
    • Intercom messenger
    • WhatsApp
    • SMS
    • Facebook messenger
    • Instagram messenger
    • Email
  • Measurement and reporting
    • Fin conversation monitoring
    • Fin CSAT
    • Usage metrics
    • Performance/ROI metrics
    • Custom reporting
    • Content-level metrics
  • Customizable
    • Rename Fin
    • Personalize Fin in messenger
    • Customize Fin icon