The solution for customer service software

Give customers an experience that rises above the rest

Provide personalized, real-time support at scale with Intercom, for more successful, happier customers.

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51%
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Faster first response times to customer support questions.

29%
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Instantly resolve common questions with Answer Bot.

“Using Intercom, our first response time is 3x faster. What's more, we’ve built trust with our customers by always getting back to them quickly.”
Joel Bradley

Customer Support Manager

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Solve the needs of your team and customers

Intercom gives you flexible, real-time tools and rich customer insights to transform your support.

Fast, personal support

Cut response time while keeping the human touch that drives high customer satisfaction.

Scale with automation

Let customers solve their own issues with smart automations and self-service.

Be one step ahead

Use data to identify common needs and help customers before they have to ask.

Live chat for support

Seamlessly support customers in real time

  • Provide instant support with live chat on your website, mobile app and in-product.
  • Solve customer questions faster with a collaborative, shared Inbox.
  • Give high-value customers white glove support on top of ticketing systems like Zendesk.
  • Integrate into your tech stack with pre-built apps for JIRA and more.
Learn about Team Inbox
“Since switching to Intercom for live chat support, our team can handle 179% more cases versus our previous solution.”
Danny Matteson

Publisher Success Manager

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Automation and self-service

Offer 24/7 support without scaling your overhead

  • Instantly resolve your most common customer questions with Answer Bot.
  • Reduce time spent on lead conversations with Custom Bots’ intelligent qualification and routing.
  • Enable self-service with 100+ apps for order updates, incident reports and more.
Explore bots for support
“Our satisfaction scores have improved by 5 percentage points and our inbound conversation volume has decreased by 25%.”
George Deglin
CEO
Rich customer insights

Proactively anticipate and support customer needs

  • Get one view of your customers with live data and integrations with the tools you use.
  • Gain context to provide the right answer – fast – with full chat history and behavior data.
  • Help your most valuable customers reach their goals faster with proactive messages.
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