Freshdesk alternative

Personalized support or efficient teams? We say choose both.

Freshdesk and other ticketing systems make you choose. It’s either personal or efficient. We give you both. Intercom puts fast response times and personal conversations together to boost your team's efficiency with powerful, personal workflows and bots.

See Intercom in action

85%
say Intercom is easy to set up vs. 77% with Zendesk
93%
are happy with Intercom’s performance and reliability vs. 87% for Zendesk
90%
say Intercom is easy to use vs. 83% for Zendesk

We can back it up, too

Our customers have made us the Leader on G2 for Conversational Support, Help Desk, and Chatbots.

Read our reviews

We’ve got all the tools to keep your support team fast and efficient.

Omnichannel inbox
Reply to your customers wherever they are—your product, phone, email, social media, and more—all from a single inbox.
Advanced workflows
From SLAs to ticketing, build automated workflows that efficiently manage VIP and complex issues.
Robust reporting
Built-in and custom reports track support performance—and reveal conversation trends with insights driven by machine-learning.
Premier services
Your Premier Services team will partner with you every step of the way to make sure you and your team are set up for long term success.