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Help Desk

Your help desk needs
an upgrade

Connect your inbox, tickets, and help center into one central, AI-enhanced workspace—so you can get more done, faster.


Maximize productivity with the fastest shared inbox

Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.

  • Fin AI in inbox
    Fin AI instantly summarizes conversations, personalizes replies, and autofills ticket information.
  • Omnichannel
    Conversations via email, WhatsApp, live chat, phone, and social all route directly to your inbox.
  • Designed for efficiency
    A fully configurable, keyboard-first workspace lets your team work exactly the way they want.

Better ticketing for your team and your customers

Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.

  • Move seamlessly between tickets and conversations
    Convert a conversation to a ticket, send forms, and automatically share real-time updates with your customers via the messenger and email.
  • Simplify back-office collaboration
    Assign tickets to back-office teams and ensure everyone has the context they need to collaborate more efficiently.
  • Track multiple customers with one ticket
    Easily share updates and resolve issues impacting multiple customers with a single ticket.
Help Center

Help your customers help themselves

Easily connect your help center across the whole platform—so customers can find the most accurate answers when and where they need them.

  • Make articles even more helpful
    Effortlessly add images, videos, call-to-action buttons, and interactive guides to your articles.
  • No-code customization
    Keep your help center on brand and manage multiple help centers from a single workspace with easy-to-use customization tools.
  • Answers where they’re needed
    Deliver in-context help by connecting your help center to Fin, your website, mobile app, in-product messages, chat, and more.

Everything else you need to get more done faster

  • Omnichannel

    From live chat and WhatsApp to email and phone, all channels are easily accessible from the inbox.

  • Workflows

    Use our visual builder to automate your team’s workload with assignment rules, SLAs, time-saving bots, and more.

  • Reporting

    Real-time dashboards and monitoring views make it easy to take action and optimize your team’s performance.

  • Portrait of Pelle Blarke of Wolt

    The thing I noticed the most about the inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”

    Pelle Blarke
    Customer Support Lead
    at Wolt
  • Portrait of Shak Hossain of Pantheon

    “Intercom’s inbox gives our team the necessary workflows to quickly solve customer issues. Our first-response time has decreased to under two minutes!

    Shak Hossain
    Head of Support
    at Pantheon