What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) is a set of industry-wide standards to safeguard protected health information (PHI) and electronic protected health information (ePHI).

Customers must be able to trust that their health data is being handled securely and their digital privacy respected. HIPAA is one of the standards they rely on for guidance and consistency.

Is Intercom compliant?

Intercom has successfully completed a HIPAA attestation examination, which means that we now help our customers fulfill their ePHI obligations as we store and process data in a manner consistent with HIPAA standards.

If your business is required to be HIPAA compliant, we can enter into a business associate agreement with your organization.

We now have a HIPAA attestation report which covers both the HIPAA Security Rule and HITECH Breach that we can share with you. It's confidential, so if you’re not yet an Intercom user, you’ll be required to sign an NDA (Non-disclosure Agreement) before receiving it.

What’s next?

To receive our HIPAA attestation report, or enter into a BAA (business associate agreement) you can reach out to our support team in the Messenger, or email us at team@intercom.io.

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