When you apply to a job on this site, the personal information ("personal data") contained in your application will be collected by Intercom R&D Unlimited Company, which is located at Stephen Court, 18-21 St Stephen’s Green, Dublin 2, Ireland and can be contacted by emailing recruitment@intercom.com

Your personal data will be processed by Intercom for the purposes of managing our recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Intercom carries out this processing for its legitimate interest to offer employment/hire candidates that have the skills and qualities of the Intercom ethos.   We consider your privacy and data protection rights when we pursue our legitimate interests and ensure that the way our recruitment process works doesn't unfairly impact on those rights.  

Your personal data will be shared with Intercom's recruitment team and managers and is stored on our servers in Ireland [and the United States of America. It will also be disclosed to Greenhouse Software, Inc., our cloud services provider located in the United States of America which is engaged by Intercom to help manage our recruitment and hiring process.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards the standard contractual clauses and the Privacy Shield. You can find out more about the Privacy Shield here OR obtain a copy of the standard contractual clauses by contacting us at compliance@intercom.com.   

Data Retention: If you are hired by Intercom, your personal data will be retained for as long as you are an employee of Intercom (plus a reasonable period of time after your employment ends). If you are not hired by Intercom, your personal data will be retained as necessary for the purpose of dealing with any legal matters that may arise.  In the case of EU candidates your personal data will be held for this purpose for 12 months.  Separately, we will retain your personal data for 24 months for our legitimate interests for the assessment of future employment opportunities we might have for you.  You can of course request that we do not hold your data for the purpose of assessing future roles for you by emailing us at recruitment@intercom.com.

You can access, rectify, erase, restrict or export your personal data at any time by emailing us at compliance@intercom.com. You can also object to our processing of your personal data at any time. This will be carried out in line with Intercom’s legal requirements as set out above. 

You can contact our Data Protection Officer with requests or concerns at compliance@intercom.com. If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority.

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