There may be a few reasons some users look like they should be receiving a message, but aren’t:

  1. If the user received another campaign message, Intercom might be waiting the spacing period you’ve set on the campaign before trying to send the next message. 
  2. Users must log in to your app to receive in-app messages. If the user doesn’t log in in the spacing time allotted in your campaign, Intercom will look for a different message to send.
  3. If the message is an email, there might be a delivery window on the message. In this case we’ll wait for the window to open for that user before sending the message. 

Important: Users must also meet the rules for individual messages in a campaign to receive them. 

Did this answer your question?