Setting up Answer Bot to send answers to leads and / or users is easy. 

Just go to ‘Configure Answer Bot’ in your Operator settings:

Here, you can choose to send answers to:

  • Leads and users
  • Leads only
  • Users only

Note: By default, Answer Bot sends answers to leads and users. 

Once you’ve saved your option, Answer Bot will only send answers to the type of people you selected.

Note: Website visitors who start a conversation in the Messenger are automatically converted to leads. Answer Bot will send them answers if you’ve selected ‘leads’ or ‘users and leads’.

Once you’ve configured Answer Bot, start creating more answers.

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