Answer Bot is an intelligent bot that can instantly resolve common questions. Watch this quick video to see how it works:
On average, Answer Bot resolves 29% of common customer questions - giving your customers faster resolutions and freeing up your team to focus on more valuable tasks.
Answer Bot uses machine learning and natural language processing to recognize and answer your customers’ common questions. You can train it to recognize any common question, and create the perfect answer for it to instantly provide, every time.
You can also define a specific audience for answers. For example, if you have customers with different plans or devices, who need unique instructions, Answer bot can send a tailored response to each of them.
Note: Answer Bot currently supports answers in English only.