Resolution Bot is an intelligent bot that can instantly resolve common questions. Watch this quick video to see how it works:


On average, Resolution Bot resolves 33% of common customer questions - giving your customers faster resolutions and freeing up your team to focus on more valuable tasks.

Resolution Bot uses machine learning and natural language processing to recognize and answer your customers’ common questions. You can train it to recognize any common question, and create the perfect answer for it, including rich content like apps, articles and GIFs. 

Resolution Bot can suggest answers for your customers as they type, before they even hit send:


You can also define a specific audience for each answer, or different behaviors for different groups of customers. For example, if you have customers with different plans or devices, who need unique instructions, Resolution Bot can send a tailored response to each of them.


Resolution Bot can provide answers in 32 languages: Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Англи хэл (Mongolian)

Learn more about composing answers in multiple languages here.


Resolution bot can follow up after a Custom Bot, or when your customers reply to ongoing messages.

Resolution Bot used to be called Answer Bot

We evolved Answer Bot’s name to reflect the powerful new features we added, which took Answer Bot from giving one-off answers to customisable resolutions—sometimes before a user even finishes typing. This includes intelligent auto-suggestions as customers type, multilingual capabilities and improved reporting and targeting. Now Resolution Bot is even better at helping your team deliver resolutions 24/7.

Resources to help you get started:

Did this answer your question?