To find your invoices, go to Billing:
The Invoices section contains a list of your invoices to download and view:
Can I get my invoices emailed to me?
You will receive an email notification when you have an invoice ready to view. This will be sent to the email you’ve listed in your Billing settings. You’ll need to log into Intercom to view and download the invoice.
You can easily update your billing email address from your Invoices page:
Can you help me understand my invoice?
Absolutely! Send us your question through the Messenger on this page with your invoice details on hand.
Some considerations if your invoice amount is different than expected:
- We bill ahead: If your subscription changes during the month, you may see an adjustment on your invoice from the previous month, in addition to the bill-ahead amount for the upcoming month.
- Currency conversion: Our pricing is in US Dollars; if you use another currency, the amount is calculated based on current exchange rates at the time of your invoice.
- Multiple workspaces: If you have multiple workspaces in Intercom, you will receive an invoice for each one that has an active subscription.
You can check out how to update your subscription details here.