Answer Bot , our bot that instantly resolves common questions, sends a reply in a couple of scenarios:

  • Answer Bot replies to new conversations initiated by users/leads. 
  • Answer bot can respond when a user or lead replies to an auto message.
  • Answer Bot responds in the Messenger on the web and in mobile apps. It won't reply in conversations started by email.
  • Answer Bot currently does not send replies in conversations started from your Help Center.
  • If you’ve set audience filters on an answer, Answer bot will only send it to people who match those filters.
  • Answer Bot won't answer questions during conversations - it only answers the first question in a new conversation, before your team replies.
  • Answer Bot currently only works for questions in English, but it is possible to create answers in a different language.

You can read more about Answer Bot here.

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