To increase your team’s efficiency, you can auto-close conversations where customers stop interacting with Custom Bots for three minutes.

This will allow your team to better organize the Inbox, so they can focus on conversations that require their attention.

To do this, just go to Operator settings and choose ‘Auto-close conversations started by a Custom Bot’:

Then, switch it on:

Now, if customers don’t reply to a Custom Bot conversation (or interact with a Custom Bot’s buttons) for three minutes, the conversation will automatically close.

Note: By default, conversations started by Custom Bots will appear in your 'Unassigned' inbox. By auto-closing them, they will automatically be moved to your closed conversations list, so your team can focus on conversations that require their attention.

What’s next? 

You can use Custom Bots to target visitors and users - learn more here:

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