By default, customers and teammates can send GIFs using the GIF picker tool. If you feel that GIFs don’t suit your brand, you can disable them for customers in the Messenger, and for teammates in Inbox.
To disable GIFs, just get in touch with us and we'll disable them for you.
Important: Disabling GIFs is only available with certain Intercom plans. See our plans and pricing here.
This is how the Messenger will appear to customers when GIFs are disabled: