Sometimes certain content is only suitable for your logged-in users. With audience targeting, it’s easy to show customers relevant articles, while hiding other content from logged-out visitors and your competitors. 

Before you can use audience targeting, you need to do two things:

Important: your web app (where you have Intercom installed), and your Help Center must share a top level domain. E.g. If your domain is app.example.com, your custom Help Center domain must also be something like help.example.com. This allows Intercom to identify your logged-in users when they visit your Help Center.

After setting this up, you can enable audience targeting in your Help Center settings. Just add a link to the page where your customers log in to your product.

Does it work with the mobile SDKs?

Yes. You can keep articles private for logged-in users of your Android or iOS app, as long as you are using version 5.3.0 of our mobile SDKs or higher.

What next?

Now that you’ve enabled audience targeting, choose which articles only your logged-in users can see.

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