We know it’s tough to learn a new product. So we created this guide to help you understand how Zendesk terminology maps to the Intercom way. 

When you switch to Intercom, you’ll need these two products: 

  • Inbox which will replace your Zendesk Support. 
  • and Articles which will replace your Zendesk Knowledge Base. 

Switching from Zendesk Support to Intercom Inbox 

Switching from Zendesk Knowledge Base to Intercom Articles

What’s next? 

Now that you've gotten to grips with Intercom's terminology, it's time to get started with Intercom Inbox and Articles. You'll learn how to import your users and help content from Zendesk, install the Messenger and more. 


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