From tagging in Zendesk to tagging in Intercom
You’re used to tagging your conversations with Zendesk. Tags are similar in Intercom - they add context to conversations and help you gather valuable data.
To tag and keep track of feature requests and bugs, for example, just hover over the right hand side of a conversation, select the drop-down menu and create a tag from there.
Then you can quickly search for all conversations with a specific tag at a later date.
Next, you'll want to quickly and easily see how your support team is performing.