Does Intercom support localization?

Yes, you can localize the Messenger to work with multiple languages and localize your Articles Help Center language

Note: Right now you can only choose one language for your Help Center. This is just the first step toward localization. Soon you’ll be able to choose more than one language 😄 

What formatting options are available for articles?

It’s easy to format your articles with Articles' rich editor - you can format your text, add bulleted and numbered lists, add videos, images, buttons and code blocks. There are, however, some formatting options we don’t support just yet, including custom HTML and tables.

Can I install Intercom to talk to customers on my mobile app?

Yes, you can install the Messenger on your iOS or Android app so customers can get in touch from your mobile app.

What’s next?

  • Check out our Inbox and Articles help guides for more tips on scaling your support.
  • If you have a question about switching, please get in touch and let us know 😄 
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