Import your users to Intercom
Just export your users as a CSV list from Zendesk, then import the list to Intercom.
Once you do this you can see who your users are and what they do in your product 😄
Best practices for setting up your help desk
Finally, to start supporting your customers in the right way, we recommend:
- Forwarding your support email to your team inbox if you’d like your customers to be able to contact you by email, as well as inside your app.
- Setting up teams in Intercom so multiple teams (like customer support and sales) can work together in your team inbox. You can edit permissions for teammates here.
- Getting each teammate to fill out their profile and add happy, smiley avatars of themselves. This shows customers the real people behind your product.
Next, import and improve your content
You can import your help content from Zendesk in just one click. Just visit your ‘Articles’ section in Intercom, click ‘Import articles’ and enter the URL of your Zendesk Help Center.
When you import your articles from Zendesk, we’ll retain your organizational structure for you. We’ll even flag any content you need to review and give you advice on how to fix it.
Note: If you have multiple languages in your Zendesk Help Center, you'll need to add them in your Intercom Help Center settings, in order for the imported translations to be visible.
New SEO-rich article descriptions
In Zendesk you didn’t have article descriptions. In Intercom, article descriptions help your customers scan your articles for context and it’s good for SEO.
You can fill out your article descriptions right away after you switch or at your own pace 😄 We recommend including keywords your customers are likely to search for.
From categories to collections
Once you import your content, your Zendesk “categories” will become “collections”. Collections organize your articles so people can browse your Help Center and find what they need.