This answer comes from the Interconnected community forum. 👌
Can I set up a rule so if the user hasn't responded to the last message then automatically close the conversation?
We've shipped a feature that lets you create an automation rule to close conversations when they match certain criteria. Read more about it in the community's News & Updates group here, or check out this article to learn more about the feature.
Read more from other community members about preventing reopens, other automations and more.
