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Is it possible to auto-close a conversation after a certain period of time?
Is it possible to auto-close a conversation after a certain period of time?
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago


This answer comes from the Intercom Community forum. 👌


Can I set up a rule so if the user hasn't responded to the last message then automatically close the conversation?

We've shipped a feature that lets you create an automation rule to close conversations when they match certain criteria. Read more about it in the community's News & Updates group here, or check out this article to learn more about the feature.


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