This answer comes from the Interconnected community forum. 👌


Can I set up a rule so if the user hasn't responded to the last message then automatically close the conversation?

We've shipped a feature that lets you create an automation rule to close conversations when they match certain criteria. Read more about it in the community's News & Updates group here, or check out this article to learn more about the feature.

Read more from other community members about preventing reopens, other automations and more.

Did this answer your question?