This answer comes from the Intercom Community forum. 👌
Is there a way to trigger a custom bot to launch when our users click a specific button on our website (rather than triggering the bot when someone lands on that page)?
Brian said: "Bots from buttons are accessible in the operator tab - not in outbound as they don't proactively reach out (they're more reactionary - so thats why they're not in outbound)"
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