Understand how your price is calculated, and get the most out of your Intercom subscription.

Intercom offers three distinct solutions,

Intercom also has add-ons that provide additional capabilities.

Intercom also has a Starter plan with a limited set of features from these solutions. It’s perfect for a small business supporting, onboarding, and engaging customers, to build great relationships.

Each solution contains a unique set of features, and has different available add-ons to suit your needs. Click the links above to learn more about a specific solution, or read on below.

This solution lets you offer self-serve and human support to your customers at scale. It contains the following features (among others):

Human support

Self-serve support

Support is priced per seat. Each teammate who needs access to support features must have a support seat in Intercom.

Support Premium allows you to add Collaborator seats too, for people outside your organization or workspace.

Onboard, activate and re-engage customers with this solution. Send targeted messages and campaigns across multiple channels. It contains the following features (among others):

Engagement and adoption

Optimize performance

Personalize targeting

The price for Engage is based on two factors: Seats, and the number of People Reached by your workspace.

Each teammate who needs access to these features must have an "Engage Seat" in Intercom.

Convert is the solution to capture and convert leads and turn your website visitors into paying customers. It contains the following features (among others):

Website conversion

Manage leads

Prospect data

The price for Convert is based on two factors: Seats, and the number of People Reached by your workspace.

Each teammate who needs access to these features must have a Convert seat in Intercom.

There are also additional capabilities provided as add-ons available with any of these solutions. These add-ons are:

Proactive support add-on is available on Support Plans and provides targeted outbound messaging.

Proactive support is charged as an incremental cost to each support seat.

Resolution bot add-on is available on Support Plans. It provides an intelligent bot that automatically answers to your frequently asked questions, giving your customers instant answers and freeing up your team to focus on more complex conversations. Resolution Bot explained.

Resolution Bot is charged as an incremental cost to each support seat.

Advance Workspace Management is designed to support Entreprise customers with sophisticated workspace management requirements. It provides additional capabilities for:

Advance Workspace Management price is based on the total number of seats purchased across Support, Engage and Convert.

Custom API Rates are designed for customers that need to increase their API rate limit above the default "safe limit" of 5,000 calls per minute. APIs explained.

Custom API Rates are priced as a flat annual fee.

Product Tours will help drive adoption with interactive tours, videos, checklists and tooltips inside your product. Product tours explained.

Product Tours is priced based on "Guided Users"

Seamlessly capture customer insights. Surveys explained.

Surveys pricing is based fixed on the number of monthly “Surveys Sent”.

Provide a seamless messaging experience for customers with WhatsApp. Whatsapp Explained.

Whatsapp is priced on seats.

SMS provides seamless two-way communication with your customers. SMS explained.

SMS pricing is based on the number of phone numbers you have activated and “SMS Segments Sent/Received” usage in the last billing month. Pricing can vary by SMS region.

Reduce hold times for your customers and move phone conversations to Messenger. Switch Explained.

Switch Pricing is based on "Calls deflected" per month.