Intercom’s Starter plan is perfect for a small business supporting, onboarding, and engaging customers, to build great relationships. It has a select set of features from the Support, Engage and Convert plans.
With Starter, you can:
Support and engage your customers at every step of their journey
Chat & email support
Targeted outbound email
Scale without scaling your team
Conversation routing bot
Gain insights & improve customer experience
Company & behavioral data
Conversation ratings & tags
Connect the tools you already use
Slack, HubSpot, Pipedrive
And 250+ more in the app store
Note: This is not an exhaustive list of features. Visit our pricing page for the complete list.
Starter has three available add ons:
Drive adoption with interactive tours inside your product.
Design targeted guided tours.
Include video tours.
Use an easy, code-free builder.
Provide a seamless messaging experience for customers with WhatsApp.
Customers can start conversations in WhatsApp.
Teammates can manage these conversations in your Intercom Inbox.
Customers can seamlessly move conversations from the Messenger to WhatsApp.
Fully integrated with Reporting.
Seamlessly capture customer insights.
Create engaging surveys.
Collect responses and save user attributes.
Power actions and workflows to create a more personalized customer experience and drive business growth.
Starter plan pricing
We calculate price based on two metrics:
Seats give teammates access to Intercom. The Starter plan includes 2 seats as standard and you can have a maximum of 25 seats in your workspace. Each teammate who needs access to your workspace must have a seat in Intercom.
Seats can be assigned during signup, or from the teammates page under Settings > General > Teammates.
People Reached is the total number of People Reached since your last billing date via outbound messages or Custom Bots.
Visit your Subscription page to see People Reached in your plan.
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