Being assigned a seat in ​​Intercom gives you access to a set of features contained within a solution or plan. There are four different types of seats, one for each solution, and Starter seats for the Starter plan.

Here’s a high level overview of the key features by seat type:

The seats available in your workspace depend on the plan or solutions you’ve subscribed to.

For example, if your workspace has the premium level Support solution, any teammate with a Support seat could access all the features contained within.

Each teammate can have up to 3 seats assigned to them at once, one for each solution. This means you pay for features based on the number of people who need access to them.

Seats can be assigned to a teammate when you invite them to Intercom, or moved around as needed. If a teammate has no seat assigned, they can request one.

Your billing page shows you exactly how many seats you have available, and how many are currently assigned to teammates:

Under Settings > General > Teammates, you’ll see a column showing which seats and add-ons are currently assigned to each teammate. You can also sort and filter by seat type to manage teammates more easily.

If you need to go beyond your usage limit and add additional seats, it’s simple to do this from the teammates page when inviting a new teammate, or editing the seats assigned to an existing teammate. The additional per-seat charge will be added to your monthly invoice.