When your customers CC people into a conversation your company’s support addresses (e.g. email@example.com) are often included. You’ll need to mark these addresses as ‘company addresses’ to let us know to ignore them.
In your email forwarding settings, you can add as many company addresses as you’d like us to ignore. Once added, they won’t appear in group conversations.
Tip: Intercom will attempt to automatically detect and add any email addresses you forward to your inbox, as company email addresses in this list. You'll see "Automatically detected" next to the address when this happens: