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Sending Chats, Posts & Banners in your app or on your website
Sending Chats, Posts & Banners in your app or on your website
Sending the right message at the right time lets you capture leads, and connect with customers.
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21 articles in this collection
Written by
Ruairí Galavan,
Jack Jenkins,
Laura Jolly
and 2 others
Get started sending Chat and Post messages
Send contextual chats, and posts to customers while they use your product or browse your website.
Written by
Jack Jenkins
Updated over a week ago
How to create a banner message
Create banner messages and engage your customers in an unobtrusive and effective way.
Written by
Jack Jenkins
Updated this week
Creating and sending Chats & Posts
Setting up Chats and Posts for maximum impact
When to choose a chat or a post. And how to deliver it in the best way.
Written by
Jack Jenkins
Updated over a week ago
Send apps in messages
Share apps in your messages and let users take actions directly in the messenger.
Written by
Liam Keegan
Updated over a week ago
What is account-based marketing?
A guide to implementing an effective account-based marketing strategy
Written by
Thomas Creighton De Farias
Updated over a week ago
Can I capture MQLs with Intercom?
Capture your leads' email addresses with targeted messages to visitors.
Written by
Jack Jenkins
Updated over a week ago
Start new conversations with saved content
Send messages and start conversations with saved content — Spend less time copying and pasting.
Written by
Laura Jolly
Updated over a week ago
Sending messages at the right time and place
Banner message best practices — Example uses
Check out these example banners and find inspiration for your messaging plans.
Written by
Jack Jenkins
Updated over a week ago
Celebrate customer progress
Send messages that celebrate what your customers do — from small tasks to big milestones.
Written by
Ruairí Galavan
Updated over a week ago
Get feedback at scale using message reactions
Gather customer feedback easily by adding reactions to your messages.
Written by
Jack Jenkins
Updated over a week ago
Check up on your customers regularly
What to say and who to target for your short, medium and long-term check-up messages.
Written by
Ruairí Galavan
Updated over a week ago
Get feedback on your features
When, where and how to ask your customers for feedback about your features.
Written by
Ruairí Galavan
Updated over a week ago
Send personalized messages to target accounts on your site
Perform account-based marketing on your site by targeting key accounts with messages.
Written by
Jack Jenkins
Updated over a week ago
Anticipate customer questions
Pre-empt and answer important questions at the right time, in the right place.
Written by
Ruairí Galavan
Updated over a week ago
Send targeted messages to visitors on your website
Proactively reach out to and chat with visitors of your website based on what they do.
Written by
Jack Jenkins
Updated over a week ago
Best practices to engage with users & visitors
Keep track of message changes and performance
Message history lets you see changes that were made and the impact they had on your messages.
Written by
Jack Jenkins
Updated over a week ago
Welcome your new users
Learn when and where to welcome your users, and how to craft a warm, friendly message your customers will act on.
Written by
Jack Jenkins
Updated over a week ago
A guide to announcing your new features
Tell the right users about features when and where it matters, in an engaging way.
Written by
Jack Jenkins
Updated over a week ago
Convert trial users into paying customers
Cross promote relevant features to users at the right time, in the right place. And offer a compelling incentive for signing up.
Written by
Ruairí Galavan
Updated over a week ago
Automatically send messages to users from account owners
Personalize your messages by sending them dynamically from, and routing replies to, account owners.
Written by
Liam Keegan
Updated over a week ago
Customer feedback resources
Popular blog posts we’ve written about how to do effective research.
Written by
Ruairí Galavan
Updated over a week ago