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Automating support with Resolution bot
Automating support with Resolution bot
Setting up Resolution bot to provide instant resolutions 24/7
12 articles in this collection
Written by
Jack Jenkins
and
Laura Jolly
Instantly resolve conversations 24/7 with Resolution Bot
Increase customer satisfaction by automatically resolving common questions.
Written by
Jack Jenkins
Updated over a week ago
Proactively resolve conversations before they start with Resolution Bot
Resolve more conversations with Resolution Bot by suggesting answers before customers start a conversation.
Written by
Jack Jenkins
Updated over a week ago
What is Resolution Bot and how does it work?
Resolution Bot automatically resolves your customers' common questions.
Written by
Jack Jenkins
Updated over a week ago
Let Resolution Bot follow up after Custom Bots and messages
Increase Resolution Bot's coverage by letting it follow up after messages and Custom Bots
Written by
Jack Jenkins
Updated over a week ago
Creating answers
Resolution Bot: How to create an effective answer
How to choose a common question, train Resolution Bot to understand the question, write an answer and more.
Written by
Jack Jenkins
Updated over a week ago
Training Resolution Bot
Enable looping and let Resolution Bot answer multiple questions in a conversation
Give Resolution Bot more chances to resolve a conversation and improve your resolution rate.
Written by
Jack Jenkins
Updated yesterday
Train Resolution Bot to provide more resolutions
Increase Resolution Bot’s rate of resolution by broadening and deepening its coverage.
Written by
Jack Jenkins
Updated over a week ago
When should I use Resolution Bot’s qualifiers?
Send answers only when customers use specific words in their question.
Written by
Jack Jenkins
Updated over a week ago
How do I set up Resolution Bot?
Start automatically answering common questions in just a few steps.
Written by
Jack Jenkins
Updated over a week ago
Importing conversations to train Resolution bot
Resolution Bot: Import conversation history from Zendesk Chat
Import your conversation history so Resolution Bot can recognize and suggest common questions to answer.
Written by
Jack Jenkins
Updated over a week ago
Common Resolution Bot questions
When does Resolution Bot send a message?
How Resolution Bot engages with your customers.
Written by
Laura Jolly
Updated over a week ago
How does Resolution Bot work with assignment rules, SLAs & reports?
Resolution Bot routes conversations based on your assignment rules.
Written by
Jack Jenkins
Updated over a week ago