Automating support with Answer bot | Help Center

Automating support with Answer bot

Setting up Answer bot to provide instant resolutions 24/7

12 articles in this collection
Written by Laura Jolly and Liam Keegan

Provide instant resolutions 24/7 with Answer Bot

Increase customer satisfaction by automatically resolving common questions.

Written by Liam Keegan
Updated over a week ago

What is Answer Bot?

Answer Bot automatically resolves your customers' common questions.

Written by Liam Keegan
Updated over a week ago

How does Answer Bot work?

Answer Bot uses machine learning to recognize and resolve your customers' common questions.

Written by Liam Keegan
Updated over a week ago

Creating answers

Configure Answer Bot for leads and users

Choose to send instant answers to leads or users, or both.

Written by Liam Keegan
Updated over a week ago

Answer Bot: How to create an effective answer

How to choose a common question, train Answer Bot to understand the question, write an answer and more.

Written by Liam Keegan
Updated over a week ago

Training Answer Bot

Train Answer Bot to provide more resolutions

Increase Answer Bot’s resolution rate by broadening and deepening its coverage.

Written by Liam Keegan
Updated over a week ago

How do I set up Answer Bot?

Start automatically answering common questions in just a few steps.

Written by Liam Keegan
Updated over a week ago

When should I use Answer Bot’s qualifiers?

Send answers only when customers use specific words in their question.

Written by Liam Keegan
Updated over a week ago

Importing conversations to train Answer bot

Answer Bot: Import conversation history from Zendesk Chat

Import your conversation history so Answer Bot can recognize and suggest common questions to answer.

Written by Liam Keegan
Updated over a week ago

Common Answer Bot questions

When does Answer Bot send a message?

How Answer Bot engages with your customers.

Written by Laura Jolly
Updated over a week ago

How much does Answer Bot cost?

Check Answer Bot's pricing in your billing settings.

Written by Liam Keegan
Updated over a week ago

How does Answer Bot work with assignment rules?

Answer Bot routes conversations based on your assignment rules.

Written by Liam Keegan
Updated over a week ago