Intercom

Resolution Bot automatically resolves your customers' common questions.

Resolution Bot explained

Setting up the automated Resolution Bot to provide instant resolutions 24/7

Create Resolution Bot answers and instantly resolve conversations 24/7.

Answer and automate complex customer questions all in one place!

Increase Resolution Bot’s rate of resolution by broadening and deepening its coverage.

Resolve more conversations with Resolution Bot by suggesting answers before customers start a conversation.

Give Resolution Bot more chances to resolve a conversation and improve your resolution rate.

Import your conversation history from Zendesk Chat so Resolution Bot can suggest common questions to answer.

Filter Resolution Bot answers performance metrics by a specific date range.

Accurately and immediately answer customer questions with Fin, an AI-powered bot.

Determine the next steps available for customers presented with an answer

Increase Resolution Bot's coverage by letting it follow up after messages and Custom Bots

Send answers only when customers use specific words in their question.

Resolution Bot routes conversations based on your assignment rules.

Find answers and get help from Intercom Support and Community Experts