Operator & Task Bots

How Operator's Task Bots can save your team valuable time

Ruairí Galavan avatar Liam Keegan avatar Damon Alexander avatar +1
19 articles in this collection
Written by Ruairí Galavan, Liam Keegan, Damon Alexander and 1 other
Operator's Task Bots

Automate simple actions with Task Bots

Task Bots handle the simple stuff, so your team can focus on the things only humans can do.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated this week

Get context about issues up front with the Support triage Task Bot

Save your team time and collect information up front from your customers. Use the collected data to triage and route your conversations.
Damon Alexander avatar
Written by Damon Alexander
Updated this week

How task bots behave

Operator's task bots were built to have "manners", which allow them to contribute to conversations at the right time.
Liam Keegan avatar
Written by Liam Keegan
Updated this week

Capture your visitors' contact details

Capture your visitors’ email addresses with Task Bots and visitor auto messages.
Damon Alexander avatar
Written by Damon Alexander
Updated this week

Automatically qualify leads

The 'Qualify leads' task bot automatically qualifies your leads, so your team can convert them to customers more easily.
Liam Keegan avatar
Written by Liam Keegan
Updated this week

Create separate qualification paths for different leads

Qualify lead in up to three different ways with Advanced Qualification.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated this week

Assign automatically qualified leads by round robin

Evenly share the leads Operator qualifies with your team.
Liam Keegan avatar
Written by Liam Keegan
Updated this week

Automatically route sales and support conversations to the right team

Identify if anonymous leads are customers and route them to the right team, using Operator's conversation routing skill.
Liam Keegan avatar
Written by Liam Keegan
Updated this week

Measure customer satisfaction with conversation ratings

Operator can ask your customers for feedback after a teammate closes a conversation.
Damon Alexander avatar
Written by Damon Alexander
Updated this week

Let users help themselves with smart suggestions

Operator answers simple questions automatically so they never reach your inbox.
Damon Alexander avatar
Written by Damon Alexander
Updated this week