Configure Intercom | Help Center

Configure Intercom

Customize the Messenger, import user data, forward email, set up notifications and more.

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24 articles in this collection
Written by Ruairí Galavan, Thibault Candebat, Jack Jenkins and 1 other

Create new Leads and Users in Intercom

Quickly and easily create a new user or lead in your Intercom workspace.

Written by Jack Jenkins
Updated over a week ago

Day 1 with Intercom: Configure checklist

Written by Ruairí Galavan
Updated over a week ago

Customize the Intercom Messenger

Customize the Intercom Messenger (basics)

Set the Messenger's appearance, language, apps, reply time, visibility and more.

Written by Ruairí Galavan
Updated over a week ago

Customize the Intercom Messenger (technical)

Create a custom launcher, move its position on your site and more.

Written by Ruairí Galavan
Updated over a week ago

Localize Intercom to work with multiple languages

How to localize the Messenger, Articles, auto messages and more.

Written by Jack Jenkins
Updated over a week ago

Turn off, show or hide the Intercom Messenger

Control which users and visitors can see the Messenger.

Written by Jack Jenkins
Updated over a week ago

The Intercom JavaScript API

Written by Ruairí Galavan
Updated over a week ago

Customize Intercom to be about your users

Import your user data into Intercom

Import your users into Intercom from Mailchimp, Mixpanel or a CSV.

Written by Ruairí Galavan
Updated over a week ago

Group your users by company

Identify new company segments, message a company, and remove users from a company.

Written by Ruairí Galavan
Updated over a week ago

Set up event tracking in Intercom

How to set up events to track user behavior.

Written by Jack Jenkins
Updated over a week ago

Send custom user attributes to Intercom

Create and track custom data that matters to your business

Written by Jack Jenkins
Updated over a week ago

Configure Intercom for your team

Invite your teammates to Intercom

How to invite teammates, assign them Inbox seats and more.

Written by Liam Keegan
Updated over a week ago

A guide to sending email from your own address

Send email from the address you signed up to Intercom with, or from a custom email address.

Written by Liam Keegan
Updated over a week ago

Forward your email to your team inbox

Automatically send emails from your email clients to teams or teammates in Intercom.

Written by Ruairí Galavan
Updated over a week ago

Permissions: how to restrict access for some teammates

Control if teammates can export data, reassign conversations, delete replies and more.

Written by Ruairí Galavan
Updated over a week ago

How your team get notifications

Control what notifications you receive on desktop and mobile.

Written by Ruairí Galavan
Updated over a week ago

Edit, archive or delete tags

Your tagging needs will change over time. Manage tags effectively by updating or removing tags you no longer need.

Written by Jack Jenkins
Updated over a week ago

Staying secure

Enable identity verification for web and mobile

Enhance your security and prevent impersonation by implementing identity verification.

Written by Jack Jenkins
Updated over a week ago

Protect your account with 2FA and Google Sign-On

Written by Ruairí Galavan
Updated over a week ago

Impersonation warning explained

Written by Ruairí Galavan
Updated over a week ago

Whitelisting the domains you use with Intercom

Written by Ruairí Galavan
Updated over a week ago

Security at Intercom

Written by Ruairí Galavan
Updated over a week ago

Using Intercom with Content Security Policy

Written by Thibault Candebat
Updated over a week ago

Create a test version of Intercom

Create a test workspace in Intercom

Set up a test workspace of Intercom in your development / staging environment to be sure it’s working correctly before putting it live.

Written by Ruairí Galavan
Updated over a week ago