Configure Intercom | Help Center

Configure Intercom

Customize the Messenger, import user data, forward email, set up notifications and more.

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23 articles in this collection
Written by Ruairí Galavan, Thibault Candebat, Jack Jenkins and 1 other

Create new Leads and Users in Intercom

Quickly and easily create a new user or lead in your Intercom workspace.

Written by Jack Jenkins
Updated over a week ago

Day 1 with Intercom: Configure checklist

Written by Ruairí Galavan
Updated over a week ago

Customize the Intercom Messenger

Customize the Intercom Messenger (basics)

Set the Messenger's appearance, language, apps, reply time, visibility and more.

Written by Ruairí Galavan
Updated over a week ago

Customize the Intercom Messenger (technical)

Create a custom launcher, move its position on your site and more.

Written by Ruairí Galavan
Updated over a week ago

Localize Intercom to work with multiple languages

How to localize the Messenger, Articles, auto messages and more.

Written by Jack Jenkins
Updated over a week ago

Turn off, show or hide the Intercom Messenger

Control which users and visitors can see the Messenger.

Written by Jack Jenkins
Updated over a week ago

The Intercom JavaScript API

Written by Ruairí Galavan
Updated over a week ago

Customize Intercom to be about your users

Import your user data into Intercom

Import your users into Intercom from Mailchimp, Mixpanel or a CSV.

Written by Ruairí Galavan
Updated over a week ago

Group your users by company

Identify new company segments, message a company, and remove users from a company.

Written by Ruairí Galavan
Updated over a week ago

Set up event tracking in Intercom

How to set up events to track user behavior.

Written by Jack Jenkins
Updated over a week ago

Send custom user attributes to Intercom

Create and track custom data that matters to your business

Written by Jack Jenkins
Updated over a week ago

Configure Intercom for your team

Invite a teammate to Intercom

How to invite teammates, assign them Inbox seats and more.

Written by Liam Keegan
Updated over a week ago

A guide to sending email from your own address

Send email from the address you signed up to Intercom with, or from a custom email address.

Written by Liam Keegan
Updated over a week ago

Forward your email to your team inbox

Automatically send emails from your email clients to teams or teammates in Intercom.

Written by Ruairí Galavan
Updated over a week ago

Permissions: how to restrict access for some admins

Control if teammates can export data, reassign conversations, delete replies and more.

Written by Ruairí Galavan
Updated over a week ago

How your team get notifications

Control what notifications you receive on desktop and mobile.

Written by Ruairí Galavan
Updated over a week ago

Staying secure

Enable identity verification for web and mobile

Enhance your security and prevent impersonation by implementing identity verification.

Written by Jack Jenkins
Updated over a week ago

Protect your account with 2FA and Google Sign-On

Written by Ruairí Galavan
Updated over a week ago

Impersonation warning explained

Written by Ruairí Galavan
Updated over a week ago

Whitelisting the domains you use with Intercom

Written by Ruairí Galavan
Updated over a week ago

Security at Intercom

Written by Ruairí Galavan
Updated over a week ago

Using Intercom with Content Security Policy

Written by Thibault Candebat
Updated over a week ago

Create a test version of Intercom

Create a test workspace in Intercom

Set up a test workspace of Intercom in your development / staging environment to be sure it’s working correctly before putting it live.

Written by Ruairí Galavan
Updated over a week ago