The Intercom Platform

See who your customers are, what they do, and have conversations with them.

Jeff Gardner avatar Ruairí Galavan avatar Jack Jenkins avatar +1
12 articles in this collection
Written by Jeff Gardner, Ruairí Galavan, Jack Jenkins and 1 other

See important activity with the Overview report

See your top performing bots and messages, your team’s performance, where new people and conversations come from, and more.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Get valuable user insight from day one

As soon as you install Intercom you can answer these questions about who your users are and what they do in your product.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Get Started with the Intercom Platform

Track leads and users on your site, filter customers by their actions, set up custom data and more.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Know every user and company personally

See the conversations you’ve had with companies and users, the plan they’re on, what they do in your app, where they’re located and more.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Customize Intercom to be about your users

Send Intercom the data about your users that matters most to you.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Edit and update data

How to update your data automatically, and best practices for manually updating data.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Track events in Intercom

Record specific actions users take in your product — track the first, last and total amount of times a user does something.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Create more targeted audiences with And / Or rules

Filter users by combining 'and' with 'or' rules to create more targeted audiences.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Track conversions and clicks with UTM parameters

Filter your customers by their UTM parameters, so you can track their journey to purchasing your product.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

Start having conversations with users and visitors

Learn how to chat to logged in users inside your app and logged out visitors on your website.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Custom data planning tool

A resource to help you plan and build custom data specs for engineering.
Jeff Gardner avatar
Written by Jeff Gardner
Updated over a week ago

The Intercom Platform FAQs

Learn what a session is, how to create filters for dates in the future, export your user data and more.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago