Onboard and engage customers

Send in-app messages and emails to onboard, activate, retain and expand users with the Messages product.

Jeff Gardner avatar Ruairí Galavan avatar Penny-Merelle Gray avatar +5
43 articles in this collection
Written by Jeff Gardner, Ruairí Galavan, Penny-Merelle Gray and 5 others
Send messages to users

Choose the right channel for your message

When and why you should send an email, a push message or an in-app message.
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Written by Ruairí Galavan
Updated this week

Get started sending In-app messages

Send contextual chats, notes and posts to customers while they use your product or browse your website.
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Written by Jack Jenkins
Updated over a week ago

Get started sending emails

Create and send targeted, personal emails your customers will want to read. Send announcements and engage customers who are slipping away.
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Written by Jack Jenkins
Updated over a week ago

Setting up In-app messages for maximum impact

When to choose a chat, a note or a post. And how to deliver it in the best way.
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Written by Ruairí Galavan
Updated over a week ago

Write engaging message content

Inspire customers to take action. Focus on what they need and how they feel.
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Written by Ruairí Galavan
Updated over a week ago

Ongoing and One-off messages: what’s the difference?

Set a message live that'll send to the right people automatically over time. Or, send a message to your customers in real time.
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Written by Jack Jenkins
Updated over a week ago

Schedule a message to send at the right time

Schedule a message to send at a specific time, or set a wider delivery window during which your emails can send.
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Written by Jack Jenkins
Updated over a week ago

Get started sending mobile push messages

Send contextual push messages and bring customers directly into your mobile app.
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Written by Jack Jenkins
Updated this week

Our best practice guide for staying personal at scale

Personalize your messages for each recipient with variables, accurate targeting, and the right tone of voice.
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Written by Jack Jenkins
Updated over a week ago

Start new conversations with saved content

Send messages and start conversations with saved content — Spend less time copying and pasting.
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Written by Laura Jolly
Updated over a week ago

Assign replies to auto messages by round robin

Share leads who reply to your auto messages evenly with your team.
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Written by Liam Keegan
Updated over a week ago