Onboard and engage customers

Send in-app messages and emails to onboard, activate, retain and expand users with the Messages product.

Jeff Gardner avatar Ruairí Galavan avatar Penny-Merelle Gray avatar +5
39 articles in this collection
Written by Jeff Gardner, Ruairí Galavan, Penny-Merelle Gray and 5 others
Send messages to users

Choose the right channel for your message

When and why you should send an email, a push message or an in-app message.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Setting up in-app messages for maximum impact

When to choose a chat, a note or a post. And how to deliver it in the best way.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Write engaging message content

Inspire customers to take action. Focus on what they need and how they feel.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Schedule a message to send at the right time

Schedule a message to send at a specific time, or set a wider delivery window during which your emails can send.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Our best practice guide for staying personal at scale

Personalize your messages for each recipient with variables, accurate targeting, and the right tone of voice.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Start new conversations with saved content

Send messages and start conversations with saved content — Spend less time copying and pasting.
Laura Jolly avatar
Written by Laura Jolly
Updated over a week ago

Should I send an auto or manual message?

Send a message in real time to a group of users. Or put a message live that'll send whenever a user triggers it.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Assign replies to auto messages by round robin

Share leads who reply to your auto messages evenly with your team.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago