Intercom

Accurately and immediately answer customer questions with Fin, Intercom’s AI-powered bot.

Fin explained

Understand how Fin AI Resolutions are defined and calculated.

Fin Pricing

Beth-Ann Sher

Brian Byrne

Rati Zvirawa

Fin - Intercom's AI Bot

How to set up and configure a Fin profile.

Creating a Fin profile

How to add content to a Fin profile and enable AI Answers or Custom Answers.

Enabling Fin with your support content

How to prepare for going live with Fin using previews and Audience rules.

Preview and test Fin before rolling it out to customers

Getting started

Fin conversations in the Inbox

How Fin works with other bots and workflows.

Using Fin alongside other automations

How to customize Fin’s appearance in the Messenger to suit your brand.

Customizing Fin in the Messenger

Managing

Our guide to making sure your articles are optimized for both humans and our AI bot, Fin.

How to optimize your Help Center for Fin

Create highly personalized and relevant Custom Answers to specific questions.

Creating Custom Answers

Find out how Fin is performing in conversations and impacting your resolution rates.

Reporting on Fin

How to produce support content that's optimized for our AI bot, Fin.

Support content Best Practices for Fin

Optimizing

What happened to Resolution Bot?

How do I control which external content Fin uses?

Troubleshooting Help Center import from the Fin demo page.

Fin demo didn't import my Help Center correctly

Understanding AI generated answers

Fin FAQs

Send answers only when customers use specific words in their question.

When should I use qualifiers?

Damon Alexander

Common questions

Community

Webinars

Academy

Find answers and get help from Intercom Support and Community Experts

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