Intercom

Manage it all with Workflows — your mission control for automations.

Workflows explained

Choosing the right trigger to start your Workflow.

Use bot workflows for customer outreach to target and upsell.

Trigger a bot workflow when customers clicks a button or element on your website.

How to create bot workflows to manage new conversations over a broad range of channels.

How to create bot workflows to manage inbound conversations or replies over a broad range of channels.

Build workflows that trigger automated messages and manage inactive conversations.

Learn how to measure CSAT and configure conversation ratings in your bots.

Manage bot content more efficiently by linking Workflows together.

Build your Workflows efficiently and with ease in a visual canvas.

What each action does and when to use them in your Workflows.

How to create inbound bots to trigger a bot over WhatsApp, Instagram, Facebook, Email and SMS.

Find answers and get help from Intercom Support and Community Experts

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