Provide self-service support

Let customers support themselves with our knowledge base product, Articles.

Ruairí Galavan avatar Jack Jenkins avatar Liam Keegan avatar
23 articles in this collection
Written by Ruairí Galavan, Jack Jenkins, and Liam Keegan
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How the Articles product works

Everything you need to scale your support and answer questions faster.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Get started with Articles

Create, organize and publish help articles to let people help themselves.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Create your first article

Get your first article live — how to write, format and get it in front of your customers
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Import your articles

How to import your content from another knowledge base in one click
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Customize your Help Center

How to customize your Help Center's appearance and set up a custom domain
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Publish articles in multiple languages

Provide self-serve support to customers in their native language with a multilingual Help Center and articles.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

How do I enable audience targeting for articles?

Set up audience targeting to keep certain articles hidden from visitors.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Open the Help Center inside your mobile app

How to enable the Help Center to open within iOS and Android apps.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

Support multiple languages in your Help Center

Provide self-serve support in your customers’ native language with multilingual articles and collections.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago