Yes, Intercom lets you send both push notifications and push messages to customers. But it’s important to note that both options allow you to do different jobs. Here we explain each:
Push messages allow you to send messages to customers that deep link to a URI within your mobile app. They’re perfect for announcing new features as you can link customers directly to that feature. And you can even target your message to send based on the actions users take inside your product. Here’s how they work.
Example iOs push message:
Push notifications notify customers that you have sent them an in-app message. When a customer opens the notification they are directed to your in-app message. Push notifications are great for starting conversations with customers. Here’s how they work.
Example iOS push notification: