Yes, when you’re chatting to a customer, you can loop another customer into the conversation. This is useful if you’re chatting to a customer and they need to get a colleague’s input on a specific issue, like pricing for example. Here’s how it works.
Note: When you add people to a conversation, your company’s support addresses (e.g. email@example.com) are often included. You’ll need to mark these addresses as ‘company addresses’ to let us know to ignore them.