Operator

Automate simple actions with Task Bots, capture leads with Custom Bots, and instantly resolve questions with Answer Bot.

Ruairí Galavan avatar Liam Keegan avatar
23 articles in this collection
Written by Ruairí Galavan and Liam Keegan
Task bots

Automate simple actions with task bots

Task bots handle the simple stuff, so your team can focus on the things only humans can do.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

How task bots behave

Operator's task bots were built to have "manners", which allow them to contribute to conversations at the right time.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

Automatically capture and qualify leads

Operator automatically qualifies your leads, so your team can convert them to customers more easily.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

Create separate qualification paths for different leads

Ask people who they are or what they’re interested in so you can qualify them with the most impactful information.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Automatically route sales and support conversations to the right team

Identify if anonymous leads are customers and route them to the right team, using Operator's conversation routing skill.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

Let users help themselves with smart suggestions

Operator answers simple questions automatically so they never reach your inbox.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

Measure customer satisfaction with conversation ratings

Operator can ask your customers for feedback after a teammate closes a conversation.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

How do I set up follow up rules for my leads?

Automatically follow up with leads who reply to your visitor auto messages, or who are qualified by Operator.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago