Support and retain customers

Provide real-time support to your customers with the Inbox product.

Ruairí Galavan avatar Liam Keegan avatar Colin Boylan avatar
30 articles in this collection
Written by Ruairí Galavan, Liam Keegan, and Colin Boylan
Respond to issues quicker

Get context fast with user and company profiles

Answer questions about your users and their company like when they were last active and what plan they’re on.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Prioritize your most important conversations

Reply to urgent conversations faster by marking them as priority.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

Snooze a conversation

Set a reminder to follow up with conversations that are on hold by snoozing them.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Move fast with keyboard shortcuts and formatting

Quickly assign conversations, tag a user, add a note and insert stickers and smileys.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Respond to users and visitors on the go

Quickly reply to customer conversations on the move with the Intercom for iOS and Android mobile apps.
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Written by Ruairí Galavan
Updated over a week ago

Never miss a conversation or sign up

Get notified of conversations by email, desktop or mobile and receive a daily sign-up email.
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Written by Ruairí Galavan
Updated over a week ago

Prioritize responding to customers who’ve been waiting longest

Reorder your conversations list to reply to customers who are waiting the longest first.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Shorten your response times with saved replies

Speed up your response time. Write, format, personalize and send saved replies to common questions.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Search your past conversations

How to search using keywords, tags and email addresses in Inbox.
Colin Boylan avatar
Written by Colin Boylan
Updated this week

Can I control what types of users see the Messenger?

Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago