Switching to Intercom

How to use Intercom in place of other products, like Zendesk or Drift.

Liam Keegan avatar Zara Burke avatar
15 articles in this collection
Written by Liam Keegan and Zara Burke
Switch from Zendesk

Switching from Zendesk to Intercom: Get to grips with the new Intercom terminology

We know it’s tough to learn a new product. So we created this guide to help you understand how Zendesk terminology maps to the Intercom way. When you switch to...
Zara Burke avatar
Written by Zara Burke
Updated over a week ago

Switch from Zendesk to Intercom: Get started with Intercom's Inbox and Articles

Once you decide to switch from Zendesk, just sign up to Intercom and start your free trial of Inbox and Articles. Together, these products will super-charge your support 😀 As...
Zara Burke avatar
Written by Zara Burke
Updated over a week ago

Switch from Zendesk to Intercom: Customize Intercom to suit your brand

Now that you’ve installed the Intercom Messenger, customize it so it feels completely at home on your app. Choose your Messenger color and wallpaper in your ‘Messenger Appearance’ settings. Then...
Zara Burke avatar
Written by Zara Burke
Updated over a week ago

Switch from Zendesk to Intercom: Integrate with your favorite tools

When you switch from Zendesk, you can still stay integrated with your favorite tools like Salesforce, Slack, Facebook and Twitter. These integrations help you support your customers from one platform...
Zara Burke avatar
Written by Zara Burke
Updated over a week ago

Switch from Zendesk to Intercom: Automate and speed up your support

From triggers to assignment rules In Zendesk, you had triggers. Now with Intercom, you can automate your support by setting up assignment rules. These let you automatically assign conversations to...
Zara Burke avatar
Written by Zara Burke
Updated over a week ago

Switch from Zendesk to Intercom: Respond to your customers quickly and personally

Customers waiting in ticketed systems are bound to get frustrated, and once they get frustrated they’ll require more support time. With Intercom, your support team can save time by proactively...
Zara Burke avatar
Written by Zara Burke
Updated over a week ago

Switch from Zendesk to Intercom: Track issues with conversation tags

From tagging in Zendesk to tagging in Intercom You’re used to tagging your conversations with Zendesk. Tags are similar in Intercom - they add context to conversations and help you...
Zara Burke avatar
Written by Zara Burke
Updated over a week ago

Switch from Zendesk to Intercom: See your Support team's performance

Now that you've switched to Intercom, it’s quick and easy to see how your team’s performing. Just visit your Inbox insights to see how many conversations were closed over specific...
Zara Burke avatar
Written by Zara Burke
Updated over a week ago

Switch from Zendesk to Intercom: FAQs

Does Intercom support localization? Yes, you can localize the Messenger to work with multiple languages and localize your Articles Help Center language. Note: Right now you can only choose one...
Zara Burke avatar
Written by Zara Burke
Updated over a week ago